FAQ

Questions, simply answered.

Everything you'd want to know before ordering. Still stuck? Send us a message.

Raw vials

What is a raw peptide vial?
A raw vial is a sealed glass vial containing dry lyophilized peptide powder. You add bacteriostatic water (BAC water) to reconstitute it into a liquid solution before dosing.
What do I need to reconstitute a raw vial?
Bacteriostatic water, an alcohol swab, and an insulin syringe. We sell all three as add-ons. Inject the BAC water slowly down the side of the vial — never directly onto the powder — then gently swirl until fully dissolved. Don't shake.
How much BAC water do I add?
It depends on the peptide and your target dose per unit. Every raw vial ships with a plain-English reconstitution sheet showing the BAC water amount for the most common dosing schedules. Use our peptide calculator for exact measurements, or email us for a custom dilution.
How should I store a reconstituted vial?
Once mixed, store refrigerated (36–46°F) and use within 28 days for most peptides. Keep it upright, away from light. Don't freeze a mixed vial.

Shipping & timelines

When will my order ship?
In-stock items ship within 1–2 business days of order confirmation. Custom blends or larger orders take 3–5 business days. You'll get a tracking number the moment it leaves us.
How is it packaged?
Everything ships in insulated, temperature-controlled packaging with ice packs for temperature-sensitive raw peptides. Discreet exterior — no branding on the box.
How long does delivery take?
Domestic US: 2–4 business days via priority shipping. Express overnight available at checkout. We currently ship within the United States only.
What if something arrives damaged or warm?
Photograph it on arrival and email us within 24 hours. We replace damaged or temperature-compromised orders at no cost.

General product questions

Where are you based?
Based in the USA 🇺🇸. All orders ship from our US facility.
Are your peptides tested?
Yes. Every batch is third-party tested for purity and identity. Certificates of analysis are available on request.
Do you offer injection pens?
Yes — refillable injection pens are available as an add-on at checkout. They make daily dosing faster and more consistent than standard syringes.
Can I order a peptide that's not on the list?
Maybe. Send us a message — if we can source it cleanly, we will.
How do I pay?
After you submit an order request we send a quote with payment options. We never charge automatically at form submission.
Are these for human use?
No. Products are sold strictly for laboratory and research purposes.

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