Refund Policy

Due to the nature of research products, all sales are generally final once an order has shipped. We stand behind the quality of our products and will make things right when an order arrives damaged, incorrect, or incomplete.

If your order arrives damaged, contains the wrong product, or is missing items, contact us within 7 days of delivery with your order number and photos of the issue. We will replace the affected items or issue a refund or store credit, at our discretion.

Orders may be cancelled for a full refund only before they have shipped. Once an order has been handed to the carrier, it can no longer be cancelled.

For safety and quality reasons, opened or used research products cannot be returned. We cannot accept returns of products that have been reconstituted, tampered with, or improperly stored after delivery.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider. Where appropriate, we may offer store credit instead.

If tracking shows your package as lost or it is returned to us due to an incorrect address provided at checkout, contact us and we will work with you on a replacement or refund. We are not responsible for packages marked as delivered by the carrier.

Reach us through our contact page with your order number and a description of the issue. We aim to respond within 2 business days.